FAQ

What is your return policy?

At Covergalls we want you to love what you order. If you’re not satisfied with your purchase, please return the item(s) for an exchange or refund. All returns must be in the original condition that you received them in.

Please notify us by email that you are not satisfied with your order. Indicate what you are returning and why. Please let us know if you would like the return to be an exchange, Credit or Refund.

If you received the wrong item or if the item is defective, we will reimburse you for the cost of shipping the item back to us. Please include your invoice with the return.

All returns must be made within 15 days of placing your orders. We no longer accept returns or exchanges after the 15 day period.

If you have any other questions about returns please feel free to email info@covergallsworkwear.com

In order to process your return, please include your name, email address and order number along with the items that you are returning.

Can I change my order?

If you just placed your order and want to change it there could still be time! The best thing to do is to call in 705-919-1101 to have your order quickly changed. Don’t wait too long though we like to ship our orders out as soon as possible.

What is your product guarantee?

We provide a 1 Year Craftsmanship Guarantee on all garments. This Guarantee covers, any defects from Craftsmanship, such as seams coming apart, stripes coming off the garment from sewing, etc. It does NOT cover any damaged garments that have been ripped or torn due to abuse of the garment. It does not cover seams coming apart or ripped due to improper sizing of the garment and the garment being too small for the end user.
This guarantee will cover the cost of shipping back to our manufacturer and shipping back to the end user. The garment will be REPAIRED at the cost of the manufacturer.
Please be prepared to provide a picture showing the defect. Once we receive the picture showing the defected Craftsmanship, a Return Authorization number will be given. NO garments will be accepted without the RA#. Once the RA # is given, we will make arrangements to pick up this garment and have it sent back to our manufacturer. Once the Repairs have been made the garment will be sent back to the customer at no cost.

What is the expectancy of the Velcro?

In time you will see the Velcro piece fill up with lint which will decrease its efficiency. If washed daily and not weekly, it will occur faster. However, we recommend always closing up the Velcros one over top of each other (as when worn) prior to putting in the wash cycle. This will prevent the level of lint.

What is the expected shrinkage?

Our Cotton is 3% to 5% and the Westex Ultra Soft (fire retardant material) is 3%

What’s your standard FR material offering?

Our standard offering is Westex. We do produce our garments in Nomex and have access to alternate FR materials.

What standards do your FR (fire retardant) garments meet?

These garments meet performance requirements to CGSB 155.20, Hydro Carbon Flash Fire as well as CSA Z462 for Electrical Arc Flash. Also meets Flame Resistance requirements on ASTM F1506-08 and is acceptable under OSHA. Please refer to our FR product spec sheet.

Are surcharges applied to oversize and tall sizes?

Yes, 10% is applied to 2XL and 3XL. 10% is applied to “tall” sizes

Are “tall sizes” available?

Yes, we do offer “tall” sizes. If not in stock, they are considered a special order and a surcharge will apply.
A Tall is 2’’ longer at the leg (keep in mind that a coverall crotch hangs app 4’’ which adds to the inseam leg).

You don’t offer the variation (fabric/striping/colour) that I need. Can I custom order?

Please contact us and will confirm if your required configuration is available. If it is, we can order in for you. Surcharge may apply.

Can I track my shipment?

After your order is shipped you will receive an email notifying you that it has shipped along with a tracking number/link to track your parcel.

Will I pay duties?

If you are In Canada you will not be charged any duties as we ship all of our products from within Canada. If you are located outside of Canada, there is a chance you will pay duties on the items you order. If you are located in the United States, Items that are manufactured in Canada should not be charged extra duties. If you are in another country, unfortunately we are not responsible for any duties that your government may charge on top of the order.

Do you ship outside of Canada?

Yes, we ship outside of Canada. If a rate to ship is not available, please contact us. We are not responsible for any duties or taxes applied.

Can I order by phone?

Yes, you can order by phone.

How much is shipping?

You can see how much shipping is right in your shopping cart. Just add all the items you wish to purchase and enter your country/postal code and you will see how much it is to ship! Shipping is also calculated on the page after the shopping cart. Just follow the steps and enter your address and you will see all the shipping rates we offer to your address.
We offer shipping via Canada post numerous services. It is up to you to decide to which service you would like depending on the price and the speed you are willing to pay/ need your shipment.

Is a deposit required when placing an order?

A 50% deposit is required for all custom orders. Balance due at shipment.

What is your average lead time on new product orders?

Average lead time is 4-6 weeks (could be less if an order is already going through production).