What is your return policy?
At Covergalls we want you to love what you order. If you’re not satisfied with your purchase, please return the item(s) for an exchange or refund. All returns must be in the original condition that you received them in.
Please notify us by email that you are not satisfied with your order. Indicate what you are returning and why. Please let us know if you would like the return to be an exchange, Credit or Refund.
If you received the wrong item or if the item is defective, we will reimburse you for the cost of shipping the item back to us. Please include your invoice with the return.
All returns must be made within 15 days of placing your orders. We no longer accept returns or exchanges after the 15 day period.
If you have any other questions about returns please feel free to email firstname.lastname@example.org
In order to process your return, please include your name, email address and order number along with the items that you are returning.
Can I change my order?
If you just placed your order and want to change it there could still be time! The best thing to do is to call in 705-919-1101 to have your order quickly changed. Don’t wait too long though we like to ship our orders out as soon as possible.
What is your product guarantee?
We provide a 1 Year Craftsmanship Guarantee on all garments. This Guarantee covers, any defects from Craftsmanship, such as seams coming apart, stripes coming off the garment from sewing, etc. It does NOT cover any damaged garments that have been ripped or torn due to abuse of the garment. It does not cover seams coming apart or ripped due to improper sizing of the garment and the garment being too small for the end user.
This guarantee will cover the cost of shipping back to our manufacturer and shipping back to the end user. The garment will be REPAIRED at the cost of the manufacturer.
Please be prepared to provide a picture showing the defect. Once we receive the picture showing the defected Craftsmanship, a Return Authorization number will be given. NO garments will be accepted without the RA#. Once the RA # is given, we will make arrangements to pick up this garment and have it sent back to our manufacturer. Once the Repairs have been made the garment will be sent back to the customer at no cost.
What is the life expectancy of the Velcro?
Velcros worst enemy is lint, so we have a few tips for how to properly care for your Velcro and ensure you’re getting the longevity of your piece.
CG Pro-tip #1: Do not wash daily! Limited wash will prevent Velcro from collecting lint (we recommend a weekly wash).
CG Pro-tip #2: Close the Velcro when you’re not using it, especially before washing.
What is the expected shrinkage?
Good question. We want our garment to last you, so keep in mind that our cotton is a 3-5% and the Westex Ultra Soft (FR) is also 3% – AKA, you might experience some slight shrinkage if placed in the dryer.
What’s your standard FR material offering?
Our standard offering is Westex. We do produce our garments in Nomex and have access to alternate FR materials.
What standards do your FR (fire retardant) garments meet?
Don’t worry – we got your back even on the hottest job sites. Our garments meet the performance requirements CGSB 155.20 Hydro Carbon Flash Fire as well as CSA z462 for Electrical Arc Flash. They also meet Flame Resistance requirements of ASTM F1506-08 and are approved by OSHA.
Still unsure? Check out our FR Spec Sheet.
Are surcharges applied to oversize and tall sizes?
There is a surcharge that applies to our 2XL, 3XL and “tall” sizes of 10% – but we promise it will be worth it once your garment fits like a glove.
Are “tall sizes” available?
Even our tallest Covergalls/guys can find the right fit. Our “Tall” size is an extra 2″ at the leg (keep in mind that a coverall crotch hangs app 4″ which adds to the inseam leg).
Unfortunately, if we do not currently have these stocked, they are special order and a surcharge will apply.
You don’t offer the variation (fabric/striping/colour) that I need. Can I custom order?
Custom is our middle name. Give us a call or an email anytime and see if we can create a garment for you that suits your personal style preference, job site, or regulations. We want everyone to have the workwear they need to feel confident and safe and if we can create this for you, we will.
It is important to keep you in the loop and let you know that surcharges may apply to your custom garment, but we can give you a quote beforehand.
Can I track my shipment?
The fun part! Once we ship your order you will receive an email notifying you that your package is on its way. Follow the tracking number/link to keep an eye on your parcel.
Will I pay duties?
We get it – everyone hates being excited for their package, and then upon delivery having to hand over duties. Luckily if you’re a Canuck, duties won’t apply, eh.
If you happen to be our star-spangled neighbours then you shouldn’t have to pay for our Canadian manufactured products, either.
For our global community, it is likely that duties will apply once your order arrives.
Do you ship outside of Canada?
Hello international Covergalls/guys! We want you to be safe and comfortable on the job site too; therefore, we will ship beyond our Canadian borders! If you don’t see a rate to ship to your location available, send us an email or give us a call and we will get your order to you.
We are not responsible for any duties or taxes that may apply.
Can I order by phone?
Of course you can, and we would love to hear from you! Give us a call anytime at 1-705-919-1101 and you’ll reach the CG team. We can process your order through Quickbooks, on the phone or via a link to charge your credit card.
We look forward to chatting with you!
How much is shipping?
Once you pick out your products, shipping will be calculated right in your shopping cart. Just enter your country, address and let CG give you a quote on how much shipping will cost you.
We offer shipping through a few different services in order to get you your package in the timeline you need. Let us know how quickly you need it – this will affect your shipping total.
Is a deposit required when placing an order?
Don’t sweat! We only require deposit on custom orders (see below) and the remaining balance is due once your product has shipped.
What is your average lead time on new product orders?
We try to get your gear to you as fast as possible! That being said, we usually give the timeline of 4-6 weeks but could increase up to 8. We do promise to keep you updated on the status of production, and feel free to check in on your order at anytime!